TERMS & CONDITIONS
WEBSITE ORDERS
Any order that you place is not confirmed and subject to our acceptance. We reserve the right without reason to refuse any order.
All orders placed will be subject to availability and confirmation of the order price.
OUR PRODUCTS
The products that are shown as handmade by us are produced, labelled, packaged and sent for delivery by us. Because these products are handmade, the size, shape, colour, design and weight may vary from individual product to product. Dimensions, and weights should be taken as a good approximation. Every product is subject to availability and we retain the right to remove, or change our products at any time. We also cannot guarantee that all products are always in stock or available. We reserve the right to discontinue a product at any time.
As all of our items are handmade, each one varies slightly in shape, colour etc. Therefore the item you receive may vary slightly from the one photographed.
Products that are not produced by us are sourced from third parties who share our commitment and responsibility to the environment.
Gift Vouchers are valid for 12 months from purchase date.
PRICES
All prices are inclusive of UK VAT (but do not include delivery charges).
We try very hard to ensure that all of the pricing information shown on our website is accurate. Rarely an error may occur and goods may be wrongly priced. If we discover there has been an error with the pricing of any item then we will contact you prior to dispatching the order to notify you of the error. You will be asked if you wish to cancel the order or to proceed with the order at the correct price. We will not be obliged to supply goods at the incorrect price.
We reserve the right to refuse any order placed through the site. We may limit or cancel quantities purchased per person, per household or per order.
PAYMENT
Payment for the goods and delivery charges can be made by several methods, all of which are shown on the website at the time you place your order. Payment is due on order placement and is a required term of this agreement, breach of which shall entitle the supplier to terminate the contract immediately.
There will be no delivery until cleared funds are received.
DELIVERY INFORMATION
Standard UK Delivery Charge £4.95
We aim to deliver your goods within 3-5 working days either via Royal Mail 2ndClass. Whilst the majority are delivered within this time frame, it is not guaranteed.
If you believe your order has been lost, then please email sales@thecadsdenpottery.co.uk and we will investigate what’s gone wrong.
The Cadsden Pottery is not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer. We cannot be held responsible for any deliveries that are delayed or not delivered due to the incorrect information being entered at the time of order. Please double check all the information that you enter to help prevent this.
If you have received a damaged package, please contact us within 48 hours of delivery. We will then consider damage claims on an individual basis.
Personalised items are made to order and will be dispatched within approximately 4-6 weeks.
Restrictions and surcharges may be applicable to destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly, and mid Wales. Please contact us for a quote before buying if you require delivery to these areas.
Highlands and Islands of Scotland, N Ireland, Isle of Man & Isles of Scilly, Channel Islands and Isle of Wight
FK17-99, G83, KW1-14, IV, BT, HS, KA27-28, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE, AB51
Please note, we need a physical street address to ship to and will not ship to PO Boxes or similar.
NON-DELIVERY
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
RETURNS
If you’re not happy with your purchase please call us. If faulty all our items are covered by a minimum of 30 days warranty and we’ll provide you with a replacement or a refund.
Please allow up to 14 working days for completion of your return.
Items should be returned in the same condition they were received together with a brief explanation of the reason for return.
Please ensure that returned goods are well packed to prevent damage.
All items should be returned with their original undamaged packaging All items with damaged packaging will be only accepted if they are faulty.
Customers are responsible for the cost of returning of goods.
We recommend that goods are returned by registered post. If goods are not sent by registered post, we cannot be held responsible if they do not reach us.
If an item is defective please contact us to arrange a warranty claim.
PRIVACY POLICY
The Cadsden Pottery ensures that your privacy is protected in accordance with the General Data Protection Regulations dated May 2018.
Data Collection
You can visit our website anonymously, meaning without informing us who you are. However, if you give us any personal information about yourself (such as your name, address, telephone number and email address) to get more information, or for us to contact you, we promise to treat it securely. We take the protection of your privacy very seriously. We do not sell or share your data at any time. We may send you e-mails but you can always opt out at any time.
Cookies
Cookies are text files that are saved on the user’s computer. We only use cookies to facilitate your use of our web pages. When you re-visit the website your device is able to communicate with the website and the website can read the information held in that cookie. You can turn off Cookies via your browser settings if you wish but this may affect your viewing experience of our website and many others.
Collection and processing of personal data
We process personal data only for the purpose for which they are collected. We store and process personal data only if you have communicated this information to us on your own initiative, for example by completing a contact form or emailing The Cadsden Pottery. Personal data specified such as contact details in a form is only saved, processed and used for the purpose for which you specified. We may use your personal data for communications and marketing directly to you.
How do we look after personal data?
We limit the amount of personal data collected only to what is fit for the purpose. We restrict, secure and control all of our information assets against unauthorised access, whether physical or electronic. We retain personal data only for as long as required to respond to your requests, longer if required by law, or until your consent has been withdrawn. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further.
How can you access your personal data?
You have the right to request access to any of your personal data we may hold. If any of that information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely. If you would like to make a request to see what personal data of yours we might hold, you may email us at nikki@thecadsdenpottery.co.uk. Our aim is to respond to a request promptly and within the legally required limit of 30 days.